01 / Unarmed
Unarmed security guards
Friendly, attentive officers for offices, apartments, shops and campuses.
View detailsGuide
Keeping medical and dental offices secure.
Gentle, reassuring security that helps patients and gives front-desk staff some backup.
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A gentler kind of security.
People visiting a doctor or dentist are often worried, in discomfort or getting on in years, and the front desk has a lot to juggle. Security here is about reassurance and practical help.
At the front.
An officer near the entrance helps patients find their way, keeps the waiting room settled and is close by if someone becomes distressed or angry. The manner is quiet and kind.
In the parking lot.
Early and late appointments mean the lot is often dark when people are coming and going. Regular walks and an officer around at closing help staff and patients feel safer.
Overnight.
Patrol can check doors and the lot during the night. If the alarm goes off, alarm response means we go and check rather than calling the practice manager. Everything is logged and emailed.
Where to begin.
Coverage first thing and at closing is a good start, with lobby hours added later if needed. The walkthrough is free and the terms are month to month.
Services
Services this guide covers
02 / Alarms
Alarm response
An officer goes to check when your alarm sounds, so you can stay home.
View detailsThink about the patients you see
A pediatric practice, a dental office and a pain clinic each have a different waiting room. Children and parents want a calm, friendly face. Older patients appreciate a hand with heavy doors and directions to the right suite. Practices that see people in pain or under stress do best with an officer who stays even-tempered and knows when to step closer.
Tell us about your patients during the walkthrough. It shapes where the officer stands, how they greet people and how they work with your front desk.
Practices that share a waiting area with another suite should mention that as well, since the officer will be looking after both sets of patients.
Working alongside clinical staff
Staff should never have to wonder what the officer will do. Before the first shift, we settle with the practice manager how staff signal for help, where the officer waits when a conversation turns tense and which doors are staff-only. The officer keeps a respectful distance from exam rooms and patient conversations and stays focused on entrances, the waiting room and the halls.
When something does happen, the incident report goes to the practice manager by email with the time, what was seen and any photos, giving the practice a clear record to work from.
Couriers, vendors and the back door
Medical offices see a lot of traffic outside patient hours: cleaning crews, lab couriers, supply deliveries and staff arriving early to prepare rooms. Each arrival is another opening in the building. An officer at opening checks couriers and vendors in, and the log shows who came through before the first patient.
The same log helps at the other end of the day, when the last staff lock up. Practices in shared buildings will find more on lobby posts and corridor rounds on our medical office security page.
A few useful answers
Common questions
How should we introduce the officer to our patients?
Present the officer as part of the front-desk team. A friendly greeting at the door does the rest.
Can we start with overnight alarm checks only?
Yes. Alarm response and patrol look after the building after hours, and daytime lobby coverage joins later if you want it.
Is a uniformed officer too much for a small dental office?
A small office often needs only opening and closing coverage, and a quiet, friendly manner keeps the visit relaxed for patients.
Can the officer help a patient to their car after a procedure?
Yes. A walk to the car with a patient or their driver fits naturally into the officer’s rounds, especially after a late appointment.
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