Industries
Concierge and front desk security in Redwood City.
Concierge security and front desk security officers for Redwood City office lobbies and residential towers, handling visitor sign-in, badges, couriers and deliveries, and keeping the lobby covered long after the workday ends.
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The first face in the building
Everyone who comes through your front door forms an opinion at the desk. A front desk security officer who greets them properly, finds their name, prints a badge and points them to the right elevator does two jobs at once: they set the tone for the building, and they make sure nobody reaches the upper floors without being seen.
Redwood City lobbies run from downtown offices near Broadway and the Caltrain station to the mid-rise buildings of Redwood Shores and the apartment buildings around the downtown core. We can staff a desk in any of them, from a single weekday shift to round-the-clock coverage.
Visitor sign-in and badges
Before the first shift we learn your rules: who signs in, which tenants want a call before a guest goes up, how contractors are cleared and what a visitor badge looks like. The officer follows that routine for every arrival, checks identification where your policy asks for it and keeps a clean log of names, hosts and times in and out.
When someone arrives without an appointment, the officer calls the host and holds the visitor in the lobby until they are collected. It is a polite, simple habit, and it is what makes a sign-in sheet worth having. Our post orders checklist helps you put these rules in writing.
Couriers, deliveries and packages
A busy lobby sees food runners, parcel carriers, florists and freight all day. The desk officer directs each one, records what was left and for whom, and keeps packages in the room or locker you choose instead of piling up by the door.
Residential towers and concierge desks
In an apartment or condominium building, the concierge desk is part of the residents’ daily life. Officers greet residents, let guests in only once a resident confirms, keep an eye on the garage gate and amenity rooms and handle move-in days so the freight elevator and loading area stay orderly. Building managers get a log they can actually use when a resident asks what happened. More on residential coverage is on our apartments and HOAs page.
Office lobbies for tenants and property managers
In a multi-tenant office building, the desk officer keeps visitors moving to the right suite, watches the lobby during the morning rush and handles badge requests for new tenant employees. Property managers can set different rules for each tenant, and the officer follows them without making visitors wait. Our office and campus security page covers patrols of the wider property.
After the lobby empties
Evenings and weekends are when a lobby is most exposed. An officer at the desk after hours checks late workers and cleaning crews in, keeps the doors locked on schedule and walks the ground floor, garage and stairwells between check-ins. Where a desk isn’t needed all night, mobile patrol visits can check the doors and lobby instead.
Every officer is background checked and holds a BSIS guard card, and supervisors stop by for quality inspections. Daily shift reports and incident reports with photos arrive by email.
Matched to the feel of your lobby
A corporate lobby, a residential tower and a medical office building each need a different touch at the desk. Some want a polished concierge who knows every tenant and greets regulars by name; others want a firm checkpoint where nobody passes without a badge. We talk through the tone you want on the walkthrough and place an officer who fits it, dressed and briefed for your building.
Front desk security costs
Front desk and concierge posts are billed by the officer-hour, at $36 to $50 an hour for an unarmed officer. Hours, the number of desks and whether you need overnight coverage set the total. A free walkthrough and a written quote come first, and coverage runs month to month.
A few useful answers
Common questions
What does a front desk security officer do all day?
They greet and sign in visitors, issue badges, log couriers and packages, watch the lobby and elevators and call hosts or management when something needs a decision.
Can the officer follow different rules for each tenant?
Yes. The post orders list each tenant’s preferences, so one company’s guests can be sent straight up while another’s wait for a call.
Do you staff residential concierge desks?
Yes. Officers greet residents, confirm guests, log deliveries and keep an eye on the garage and amenity spaces.
Can we have a desk officer only at night?
Yes. If your own staff hold the desk by day, an officer can cover evenings, overnight and weekends, with the schedule adjusted month to month.
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